Anyways, I would like to add a reflection to your argumentation. Due to the crisis I believe digital transition is being hurried in great parts of the private sector, already. Many corporations are spending more of their marketing budgets on social media and advertising on the web in different forms. Also, the hunt for new business models in a new economy is really gearing up resulting in collaborative and transparent processes. I know this is no news to you or probably anyone reading your blog. My point is that the crisis forces the private sector to hurry their re-invention causing consumer (= citizens) to adapt to new behaviour and forming new expectations. I believe this to be crucial for the headline of this post. Citizens with new behaviour and expectations will not only apply for the parts of the private sector already re-invented. It will apply for all the needs of service a citizen/consumer has. And the ones not able to meet such expactations will be considered obsolete and irrelevant.

Government 2.0 is a good ambition. I'm not really sure half the hall (or more) in Malmö is mentally aligned with what digital transition actually offers in terms of conditions and consequences.

Hopefully some pointers went through and the top-down perspective softened a bit, and the term “collaboration” actually stuck with its virtual meaning.

Thanks for bringing your inspiring insights to the conference, Don.