Canadian Business Magazine profiled Don Tapscott’s reflections on the middleman and how to find places for growth in the digital economy.

When Don Tapscott’s The Digital Economy: Promise and Peril in the Age of the Networked Economy was published in 1994, travel website Expedia was just a skunkworks project within Microsoft. Twenty years later, the company is the perfect example of a phenomenon that Tapscott detailed in his book: the disappearance of the “agent” class.

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